Privacy Policy

1. Who we are

Crate More Space LLC is a reusable moving-tote rental service based in Kokomo, Indiana, serving Kokomo and the surrounding communities. We rent plastic moving totes and a dolly, deliver them to the address you give us, and pick them up at the end of the rental period.

This policy explains what personal information we collect when you use cratemorespace.com or rent from us, why we collect it, who else sees it, and what control you have over it.

2. What we collect

We collect only what we need to schedule a rental and stay in touch about it:

• Your name.
• Your email address.
• Your phone number. This is required when you book a rental, because our crew may need to call you on the day — if the address is hard to find, or nobody is there when the van arrives. It stays optional if you are only sending us a question. Giving us your number is not the same as agreeing to marketing texts; that is a separate, optional choice you make with the consent box.
• The delivery address the totes go to, and the pickup address they come back from — including any access notes you add, such as stairs, a gate code, or where to park.
• Your rental dates: the delivery day and time window you choose, and the scheduled pickup date.
• Anything you type into a message or notes field.
• Payment information, which is entered directly into our payment provider's form and processed by them. We never see or store your full card number.
• If you reached us by scanning a QR code or following a printed short link, the code that brought you here, plus the browser type and referring page of that visit. This tells us which flyer or partner sent you; it is not tied to your name unless you go on to contact us or book.

3. How we use your information

We use what we collect to:

• Fulfill and schedule your rental, including reserving a delivery window.
• Plan and carry out delivery and pickup logistics, including calling you on delivery day if we cannot find the address or nobody is there.
• Answer your questions and provide customer support.
• Handle billing, payments, extensions, and any fees.
• Send you marketing communications — but only where you have separately consented to them, and never as a condition of renting from us.
• Understand which flyers, QR codes, and partner referrals actually bring people to us, so we know where to spend a small marketing budget.

4. Who we share it with

We do not sell your personal information, and we do not share it with anyone for their own marketing.

We share it only with service providers acting on our behalf, and only with what they need to do their job: our payment processor, and the scheduling, customer-messaging, and email providers we use to confirm bookings and keep you updated. These providers are bound to use your information to provide their service to us and nothing else.

We may also disclose information where the law requires it, or where we need to establish or defend a legal claim.

5. Text Messaging

When you give us your mobile number and check the SMS consent box on a form on this site, or text START to (765) 553-4875, you agree to receive text messages from Crate More Space. These may include replies to your inquiry, booking confirmations, delivery and pickup window reminders, driver-arrival notifications, rental extension and return reminders, billing notices, promotional offers, and review requests.

Consent to receive marketing text messages is never a condition of renting from us. You can decline and still book.

Message frequency varies with your booking and rental activity. Message and data rates may apply through your mobile carrier. Crate More Space charges nothing for these messages. Reply STOP to any message to stop all messages, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors performing services on our behalf, such as our messaging provider, is limited to what is needed to deliver those messages. Text messaging originator opt-in data and consent are not shared with any third party for their own marketing.

6. Cookies and analytics

This site runs no analytics or advertising trackers. There is no Google Analytics, no tag manager, no advertising pixel, and no third-party session recording. We also serve no third-party web fonts, so simply reading these pages sends no request to an outside company.

If you reach the payment step of a booking, our payment provider, Stripe, loads its own checkout script and sets its own cookies for fraud prevention and to make the card form work. Those cookies are Stripe's, and are governed by Stripe's privacy policy. Our operators also sign in to a separate, password-protected admin area that uses a session cookie; that cookie is never set for ordinary visitors to this site.

The only cookie we set ourselves is:

• cms_ft_placement — set only if you arrive through one of our printed QR codes or short links. It stores the code of the flyer, box, or partner that referred you, so we can credit the right source if you later get in touch. It contains an opaque code and no personal information, cannot be read by JavaScript in your browser, and expires after 60 days.

7. How long we keep it

We keep booking and rental records — contact details, addresses, rental dates, and payment history — for as long as we need them to run the business and to meet our tax, accounting, and legal obligations. In practice a completed rental stays on file well after the totes come back, because that is what our accounts are built from.

Inquiries that never turn into a booking are kept while they are still useful to us, so that if you come back we can pick the conversation up where it left off rather than asking you everything twice.

Records of consent to receive text messages are kept for as long as we operate the messaging program, and for a period afterwards, because we may be required to show that consent was given. Opting out stops the messages; it does not erase the record that consent was once given, since that record is the proof the messages were permitted at the time.

You can ask us to delete your information sooner — see "Your choices" below.

8. Your choices

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email hello@cratemorespace.com and tell us what you would like us to do. We will respond within a reasonable time, and we may need to confirm your identity first.

Deletion has limits we would rather be upfront about: we cannot delete information we are legally required to keep, such as records behind a completed payment, and we cannot delete a consent record while it is still the evidence that permitted messages we sent.

You can stop marketing emails using the unsubscribe link in any of them, and stop text messages by replying STOP to any message. Neither affects your ability to rent from us.

9. Children

This service is not directed at anyone under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us their information, email us and we will delete it.

10. Changes to this policy

We may update this policy as the business grows or as the services we rely on change. When we do, we will change the "Last updated" date at the top of this page, and the current version will always be posted here.

If a change materially affects how we use information we already hold about you, we will tell you directly — by email, or by text if you have consented to texts — before it takes effect.

11. Contact us

Questions about this policy, or about the information we hold on you, go to hello@cratemorespace.com, or call us at (765) 553-4875.

Crate More Space LLC, Kokomo, Indiana.